Russo's Pet Experience
Business Information
Dog Breeders, Pet Supplies & Foods-retailPet Stores
| MONDAY | : | 10:00AM | - | 8:00PM |
| TUESDAY | : | 10:00AM | - | 8:00PM |
| WEDNESDAY | : | 10:00AM | - | 8:00PM |
| THURSDAY | : | 10:00AM | - | 8:00PM |
| FRIDAY | : | 10:00AM | - | 8:00PM |
| SATURDAY | : | 10:00AM | - | 7:00PM |
| SUNDAY | : | 12:00PM | - | 6:00PM |
Customer Reviews (77 reviews)
Pamela C.
on Judys Book Feb 12, 2011This shop is pandering to the society trends of south orange county and is overseen by The Irvine Co. which is nothing short of a monopoly and will never do a thing against these stores due to the business they attract... (more)
Ian H.
on Judys Book Dec 31, 2010Russo's is not closed as the poster stated. Liar!!!They have beautiful healthy dogs for sale and they sell quickly. The dogs do not appear sad and I've never seen the blood shot eyes described by the poster who left... (more)
Tricia M.
on Judys Book Jul 08, 2010I have bought three dogs and two cats from Russo's in the past 10 years...and their all fantastic, healthy dogs and cats!!! Don't listen to much of this "don't buy from a pet store" these animals need homes just like the... (more)
equinepainter
on Citysearch Apr 17, 2010My dog comes from this store, we did not buy her, another person did and gave her away! My dog has EPILEPTIC SEIZURES, which is just one of the many sicknesses you will encounter if you buy a dog from a PET STORE!... (more)
Guest G.
on Judys Book Apr 12, 2010They get pets from puppy mills! Every time you buy a pet from Russos you kill another animal that needed to be adopted. Hundreds of pets die every SECOND, and youre to blame when you buy here.... (more)
Citysearch User
on Citysearch Mar 29, 2010The first Italian Greyhound we bought at Russo's had kennel cough and our 2 free vet visits covered it and the dog quickly recovered (after ... (more)
clairebear888
on Citysearch Mar 03, 2010i got my adorable yorkie, Scout, from russo's. it's the best! despite other comments,dogs from chain pet stores aren't the only dogs who become sick. a dog from an adoption center can EASILY become sick, also.so... (more)
xxSHAGGYxx
on Citysearch Feb 05, 2010COOL STORE! puppies everywhere and the workers are super nice! (more)
Guest G.
on Judys Book Dec 17, 2009We bought an puppy from Russo's, the puppy was ill and required $500.00 worth of vet bills to make her well. Russo's states that they will cover bills for this reason. Sumi (store manager) has avoided phone calls. Lied... (more)
Citysearch User
on Citysearch Dec 09, 2009I am an employee of Russoâ??s. It is very easy to assume that our puppies are treated poorly without spending enough time in the store. All ... (more)
PTAmom
on Citysearch Dec 07, 2009I met several people who have bought dogs from this store that ended up ill and resulted in hundreds of dollars worth of vet bills. Through research, they found that their puppies came from a puppy mill in the Midwest... (more)
Guest G.
on Judys Book Nov 21, 2009I purchased my King Charles from Russo's 3 1/2 years ago, She is healthy and wonderful. I purchased a cat 2 1/2 years ago for my parents, he is healthy and wonderful and my sister in-law purchased a yorkie from a breeder... (more)
LadyLemonade
on Citysearch Oct 18, 2009I already have two dogs (a 2 yr old Staffordshire and 6 year old Toy Poodle) and one cat (2 yr old Mexican Shorthair.) All three were rescue animals. One from the Pasadena SPCA, LA Animal Services and the third was found... (more)
natti2009
on Citysearch Oct 06, 2009My husband and I just purchased a puppy from this store and took it to it's initial vet visit. The dog has kennel cough and parasites, and we have paid out several hundred dollars already in vet bills. We have only had the... (more)
Citysearch User
on Citysearch Sep 05, 2009All of you people who think that this is an upstanding business that sells healthy animals ought to think twice about your animal IQ. I inc... (more)
Citysearch User
on Citysearch Aug 28, 2009Many puppies come from Brule Creek Breeders who house hundreds of dogs in kennels in IA. At http://www.petshoppuppies.org/ you can have the... (more)
JoeAM
on Citysearch Aug 21, 2009This store is one of the happiest pet stores in the southern California area. The pets are always lively and active and appear healthy. The store and employees allow petting to be done in top-open enclosures that are... (more)
Citysearch User
on Citysearch Aug 05, 2009I have taken home 2 dogs and 2 cats over the past 17 years from russo's. They have been wonderful pets and I would not hesitate to bring ho... (more)
Citysearch User
on Citysearch Aug 05, 2009I bought my shitzu-pekignese mix from russo's. She's 4 now. Went and bought another puppy last year (same mix) from the same breeder because... (more)
charliedog1
on Citysearch Aug 05, 2009Over the past 17 years years we have welcomed into our home 2 cats and 2 dogs from Russo's. We have never gotten a sick or illtempered animal -- only the loves of our lives! I still come in whenever I can to get my puppy fix... (more)
Citysearch User
on Citysearch May 30, 2009It would be nice if people new what they are talking about, rather than spewing untruths and lies. No one likes puppy mills and to assume wi... (more)
Citysearch User
on Citysearch May 14, 2009Got a mini pin in December, the dog actually has one of the best temperaments I've seen in a dog, calm and sweet.. how ever it was the first... (more)
Citysearch User
on Citysearch Apr 20, 2009Heâ??s super friendly with people and dogs and have a very high enthusiasm for life. Heâ??ll need an active home that is willing to work wit... (more)
Lucy32
on Citysearch Mar 30, 2009I work near this place and walk through on occasion. Today i noticed a dog there that they told me had been sold over a month ago and claimed it was 3 and a half months old (which they told me the last time i saw it) and that it... (more)
Lacey01
on Citysearch Mar 18, 2009Watch out. I purchased a puppy from this store and it developed PARVO, a life threatening virus. According to their contract they would provide care and this dog was supposed to have a health guarantee. Spoke with... (more)
momochii
on Citysearch Mar 16, 2009Older puppies can be walked by anyone who has an ID, on weekdays during the day. Has their vet come in and check on the puppies. If people are complaining about the bedding, why don't you guys pitch in and donate beds?... (more)
Haylee69
on Citysearch Mar 04, 2009We got our tiny Pomeranian at Russo's and she is the BOMB!! She is healthy, super alert and SUPER SUPER smart!! I want to thank the breeders, because she is the most beautiful, special dog ever. She is potty-trained... (more)
Guest G.
on Judys Book Jan 19, 2009A. you can't write the same review for two different storesB. your friend can't buy ONE dog from two different storesC. YOU'RE AN IDIOTD. your friend did not buy a German shepherd from either of the Russo's locations... (more)
cindy0108
on Citysearch Jan 15, 2009Russo's is a great establishment. I bought my morkie puppy from them and they were awesome. The salesperson was so helpful in getting me the proper supplies and she was very knowledgeable about the dog as well. It was... (more)
Guest G.
on Judys Book Jan 12, 2009Sara wrote:is it the fault of the innocent puppy in the cage that it was brought into this obscure world? what help is it to refuse to buy that puppy- leaving him in that small cage for months. tell me, how are you... (more)
Citysearch User
on Citysearch Jan 09, 2009Russ's Pet's have been in business for many years. They have a vet who comes in and checks the puppies & kitten's every week. They receive a... (more)
edwardsjl2008
on Citysearch Jan 08, 2009I agree that these dogs are from puppy mills even though the owner says they are not from puppy mills. They lie through their teeth because they are greedy and in business to make money even if it means suffering for the... (more)
emma L.
on Judys Book Dec 30, 2008Good: Russo's quality, and service to their animals.. Bad: hat all the dogs or puppies came from puppy mills.. Improvements: Well, I think Russo's should stop taking in puppies from a puppy mill and help out Irvine's... (more)
Citysearch User
on Citysearch Dec 30, 2008A few years ago, when I was new to the horror of puppy mills and breeders, I walked into this shop while visiting from Illinois. I had just ... (more)
sheltiesrock
on Citysearch Dec 09, 2008Please don't bother complaining to Russo's about their shady "business." The Irvine Company manages Fashion Island. Please contact those below (at Irvine) and let them know you won't be shopping there until... (more)
mimi0127
on Citysearch Dec 04, 2008I was doing some shopping at Fashion Island and stumbled upon Russo's pet store. I am an animal lover, so wanted to check out what they had. The first thing I saw when I walked in were 5 kittens all crammed up in the front... (more)
Citysearch User
on Citysearch Nov 18, 2008I went into this store looking for a hamster for my daughter. What I saw was horrifying and haunts me to this day! I saw a too-full cage of ... (more)
Citysearch User
on Citysearch Nov 15, 2008I was scouting for a friend who was looking fir a Yorky puppy. I went to Russo`s. I will never go there again. I was crying the whole time... (more)
Benniesmom
on Citysearch Nov 09, 2008Bought a chihuahua who was on sale and when I got him in the car he had a rough cough. I thought since I get two free vet visits I would give it a chance. When I took him to the vet he was diagnosed with Kennel cough. They said... (more)
TwoCavaliers
on Citysearch Nov 03, 2008i bought a cavalier king charles blenheim (female) back in december 2006, and another one in feb 08, both are still healthy and alive. after reading the many reviews over here i am going to watch out for liver disease... (more)
Sozoe
on Citysearch Oct 26, 2008I agree with others that say Russo's Pet Experience purchases their puppies from puppy mills. We rescued a pomeranian puppy that had been in the store for only one day. He ended up having Girardia, which humans can... (more)
Citysearch User
on Citysearch Sep 28, 2008We're all against puppy and kitten mills (well, at least those of us with a shred of sense and decency), but venting on these sites is only ... (more)
Citysearch User
on Citysearch Aug 12, 2008I purchased the adorable long haired Chihuahua in the window from a Russos 12 years ago. His tag said he was from Kansas, which I now know i... (more)
haley143
on Citysearch Aug 12, 2008i walked into russo's pet store on a saturday afternoon and purchased the puppy of my dreams, a Yorkshire Terrier. I paid 2,800. inc. tax so, you bet i got good customer service. on the way home the dog started throwing... (more)
Citysearch User
on Citysearch Jul 19, 2008I've had 4 dogs(on the 4th one now) none of which were bought from a retail store OR a breeder. My first dog was a black lab that we had for... (more)
Bails
on Citysearch Jul 02, 2008Don't listen to all the bad reviews. I have a Golden who is 11 and is still energetic and healthy. I also have a Scottish Fold who is healthy and playful at age 5. I had a rabbit but it died of old age. I got all these pets at... (more)
vinylcollector123
on Citysearch Apr 30, 2008I've noticed that there have been many harsh reviews about russo's pet experience and I thought that I'd clear things up. I worked at Russo's Fashion island for 5 months and I am also a member of P.E.T.A.(People for the... (more)
WorkedThere
on Citysearch Apr 28, 2008Not better demonstrated than at Russo's stores in So Cal. I worked for the veterinarian who cares for their "precious" puppies... we had over 65% come in with Parvovirus... do you know how LETHAL that is for your... (more)
Citysearch User
on Citysearch Apr 23, 2008Russo's Pets should have been shut down by the Irvine Company a long time ago and this still holds true today. Greed and not enough public... (more)
Citysearch User
on Citysearch Apr 23, 2008Irresponsible puppy mills are an unfortuate reality, I think everyone can agree on that. However, so is irresponsible breeding by local bree... (more)
doug h.
on Judys Book Feb 14, 2008We bought out puppy at the Fashion Island store 3 years ago and have had no problems with the dog, the store or their recommended vet in Irvine. We paid $1400 for a Maltese. We asked if they could guarantee it would not get... (more)
HearMeOut
on Citysearch Jan 29, 2008They sold a very sick puppy to us while showing us no signs of his illness on his medical records. 2 days after the purchase, the vet told us he got the worse case parasite disease, which is very hard to treat. We of course... (more)
Citysearch User
on Citysearch Dec 22, 2007I bought a english bulldog from Russo's Pet Store about 8 years ago. I know for a fact that this dog was a puppy mill dog. Maggie past aw... (more)
Citysearch User
on Citysearch Dec 22, 2007Actually Margaret you have no idea what you are talking about. As a breeder through the CFA you pay a fee and have the information of EXA... (more)
sara n.
on Judys Book Nov 25, 2007those who classify people who buy from pet stores as 'ignorant' are pretentious.why is it that when buying a puppy you must go through an akc approved breader- or else categorized as an animal abuser?yes puppy mills... (more)
Rachel F.
on Judys Book Nov 20, 2007Reputable breeders care about the puppies they produce and where they go - they do not sell an animal sight unseen to a broker and apet store without any idea where that animal will end up. It requires a profound level of... (more)
kiki0214
on Citysearch Nov 15, 2007I have read many reviews tonight on Russo's and have to tell you I am in shock by the negativity written about them. However, many of the bad reviews were over a year old, and the recent postings that seem to slam Russo's... (more)
kmichwi
on Citysearch Oct 23, 2007It is amazing to me for people to think that a place is bad because one thing goes wrong for them. It was said previously and I will say it again.....puppies are like babies, they get sick very easily. They could get sick... (more)
sara n.
on Judys Book Aug 03, 2007i bought my dog a year ago and i've had not one problem with him.. i love him to death, and i know many others who have had great experiences buying from russo's. its pretty upsetting to hear such awful reviews, when a lot... (more)
Citysearch User
on Citysearch Jul 20, 2007I am also breeder and I choose Russo's specifically because I believe it unethical to transport animals. NONSENSE -- sell locally then! Unli... (more)
Noreen C.
on Judys Book Jun 05, 2007Beware of Russo's at the Spectrum! 1. My puppy's balls did not drop. At 3 months, I went into the store. Repeatedly I called and visited the store. The employees recognized me. I was told the problem would be covered and... (more)
sugarloafer22
on Citysearch May 22, 2007I worked at Russo's for a year. While under new management much was done to improve the store and the health of the animals, I must say that the puppies were absolutly top priority. The owners are very sympathetic to... (more)
Citysearch User
on Citysearch Apr 18, 2007First of all, I have bought pet's from Russo's over the last 12 years. I am also breeder and I choose Russo's specifically because I believe... (more)
pomlvr
on Citysearch Apr 08, 2007I purchases a Pomeranian 16 days ago. Thus far, I've run up over $500 in vet bills- kennel cough antibiotics, x-rays, pnemonia- Let see if I get any of this back from russos (more)
Citysearch User
on Citysearch Mar 15, 2007Anne and anyone else insane or stupid enough to purchase a pet from a retail pet store -The second sentence in your post says it all - you p... (more)
dadalive
on Citysearch Mar 06, 2007If you live in this neighborhood, the price is of no consequence (as long as the pet is healthy, pretty, and lively). And Russo's will certainly give you whatever experience you're looking for, relatively speaking.... (more)
gnarrgnarr123
on Citysearch Feb 25, 2007I have had a dog from this pet store, but it was not very good. I had to get rid of it because weeten terrior was not supposed to shed, but this one did and I have bad ashtma. This store is cluel to animals. They leave the... (more)
annee71
on Citysearch Jan 03, 2007While I understand that there are many bad experiences buying from pet stores like Russo's. I can honestly say that my experience has been excellent. While the dogs did come home with parasites and kennel cough... (more)
Citysearch User
on Citysearch Jan 02, 2007While I understand that there are many bad experiences buying from pet stores like Russo's. I can honestly say that my experience has been e... (more)
Citysearch User
on Citysearch Dec 21, 2006http://cbs2.com/topstories/local_story_035002537.html All you need to know about the business practices of Dan DiGiacomo are in the above... (more)