Business Information
Automobile Repairing & Service, Brake ServiceAuto Glass
performance
Message from the Business
Pit Stop Automotive is an auto repair shop in New Orleans.
It is a certified and experienced car and truck service center based with state-of-the-art technology to ensure that your vehicle is diagnosed correctly and efficiently for repairs and maintenance. The mission of our New Orleans auto repair shop is to build and maintain a relationship with you. We will do everything possible to make you feel welcome, comfortable and satisfied with your service experience at Pit Stop Automotive.
From automotive repair to dealer recommended preventative maintenance, our experienced mechanics are ready to assist you. Pit Stop Automotive is a New Orleans auto repair shop conveniently located near Metairie, Kenner, Harahan, Westbank, CBD, Uptown, Downtown, French Quarter, Mid City and Jefferson Parish.
AAA certified repair center, ASE certified, BBB member and ASA member.
provided by
CitySearch
Customer Reviews (66 reviews)
by pomcgill at Citysearch
on Citysearch Aug 17, 2011I recently had my 1989 Volvo towed to PitStop Automotive for repairs. The gears would not engage/the car would not move. After the technicians ran their “diagnostics”, I was told I had a sheared rear axle due to the... (more)
by Shaneekwa at Citysearch
on Citysearch Jul 27, 2011I wish I could give a negative one star!!!! This shop is a RIP OFF!!!!! They lie to you and over charge you for less then garbage repair work!!! Shawn Berger is the lying owner of this dump and will do anything in his... (more)
by almostacustomer072011 at Citysearch
on Citysearch Jul 16, 2011My wife and I have been screwed three times in the last three months regarding our car repair. It has been a combination of auto shops lying, not being able to fix the problem, charging us for things that worked before we... (more)
by tenderload at Citysearch
on Citysearch Jun 20, 2011***BEWARE******BEWARE******BEWARE******BEWARE*** I had the most unfortunate and horrific experience with this company last week after my thermostat light came on in my 2003 Mini Cooper. I usually get all my... (more)
by The PITS at Citysearch
on Citysearch Jun 12, 2011I needed my alternator replaced and I was quoted a price two times the typical repair costs but since it was a Thursday & I had a weekend road trip planned for the following day I figured it easier just to let them do the... (more)
by lostatoll at Citysearch
on Citysearch Apr 10, 20111 star is too many. I had the unpleasant misfortune of dealing with these guys just last friday. I had just installed a new fuel pump in my older bmw, and it didn't solve the problem. The fuel pump was obviously... (more)
by Repair2011 at Citysearch
on Citysearch Mar 22, 2011My recent experience with the shop was great. I went for an oil change and was on my lunch hour (in a hurry). It looked like it would take longer than I had, so the staff arranged a shuttle for me to return to work and pick me... (more)
by themanrighthere at Citysearch
on Citysearch Mar 20, 2011Man I hate when i need my car fixed, Especially when my dad, who lives in California, has a shop out there. So of course any time my car acts up I call him. Well he found pit stop on Google, and told me to go there, THANK GOD!!!... (more)
by Moodeesty at Citysearch
on Citysearch Feb 18, 2011They should rename this place Forever Automotive because it takes them forever to complete even the most basic repair. There is NO way that all the positive comments on this place are valid, as I am sure they have been... (more)
by Percy Phillips at Citysearch
on Citysearch Feb 09, 2011I went to Pit Stop Automotive and was very impressed. Good customer service! My engine light came on my in my Honda Civic and brought it over to the shop. After they diagnosed it and found out what was wrong, they... (more)
by jdIII at Citysearch
on Citysearch Jan 22, 2011I'm new in the area and found myself with a car that would not stay running. As any woman with zero.... knowledge of automobiles would do I called my father who searched the web and came up with this little repair shop.... (more)
by ajh129 at Citysearch
on Citysearch Jan 17, 2011** Inside scoop on Pitstop Automotive** First off id like to say I am an ex employee of Shawn Berger, owner of pitstop automotive. Ill make this very short and sweet, when it comes to owning a buisness Shawn is top... (more)
by Al Rufty at Citysearch
on Citysearch Dec 26, 2010My 20 year old, but in excellent shape, Lexus LS400 which we bought new, wouldn't start and was brought to PIT STOP. They kept ti a total of 10 days and charged us $2300. When they released it to my daughter, it ran rough... (more)
by Jim McCarthy at Citysearch
on Citysearch Dec 11, 2010I brought a bucket of bolts to these guys and I drove away in a fine running automobile.I can't say enough good things about The Pit Shop.The owner gave me updates and when I had questions Andy the counter man had the... (more)
by JERONIMO at Citysearch
on Citysearch Oct 17, 2010I own a performance facility in Detroit, I was passing through the Great city of New Orleans, and POW!!! Pothole!! Well being in a town where I know nobody, and nowhere to go, Pitstop rose to the occasion, not only did... (more)
by strolld at Citysearch
on Citysearch Sep 29, 2010The Pit Stop Automotive Repair Shop is the best car repair facility I have ever been to and by far the best in the City of New Orleans. The staff is very professional and dependable. They are experts in diagnosing the... (more)
by BroncoMan at Citysearch
on Citysearch Sep 22, 2010First shop I've taken Bronco to in years. I usually do the work myself to ensure it is done correctly and not to mention it saves money if you can do it yourself. Unfortunately, I don't have anyplace to work on my vehicle... (more)
by LeslieK165 at Citysearch
on Citysearch Aug 11, 2010I don't understand how other people have such great reviews of this place. Either Pit stop auto fabricates their reviews or my 2 horrible experiences with them in a row is just a coincidence. They tell you they'll... (more)
by finerpoint at Citysearch
on Citysearch Aug 11, 2010Jay at Pit Stop Body Shop provided exceptional service for my 2010 Honda Odyssey that had bumper and fender damage. Not only did the work get done quicker than the 5 days promised, but Jay even picked me up to get my car... (more)
by brit123 at Citysearch
on Citysearch May 20, 2010YOU HAVE TO READ THIS!!! :) On 5-2-10 I went to Pit stop Auto Repair in New Orleans with a noise under my hood. They diagnosed it as a bad exhaust converter which was very expensive. Being a single mother in school this... (more)
by 78945 at Citysearch
on Citysearch Apr 21, 2010Hello, my name is Shawn Berger, owner of Pit Stop Automotive located in Downtown New Orleans. We are just minutes from uptown, downtown, french quarter, westbank and metairie. We not only have a full service... (more)
by ChelT at Citysearch
on Citysearch Mar 23, 2010The service provided by this shop was outstanding. They fixed and delivered my vehicle as stated. I especially appreciated the SUPERIOR customer service and follow-up provided by Michael! I trust this guy and... (more)
by JulianK at Citysearch
on Citysearch Feb 18, 2010I've had my SUV in to Pit Stop 3 times now. New windshield, then new shocks and brakes, had new tires installed today. Shawn & Mike are great: They explain what needs to be done, they discuss THE OPTIONS with you, they... (more)
by 1956 Buick at Citysearch
on Citysearch Feb 17, 2010i have taken my 56 Buick to the mechanics but just came back from their body shop and those guys are the BEST in the south. They know how to take care of my classic and im sure they are great with modern cars!... (more)
by barbs01 at Citysearch
on Citysearch Jan 26, 2010I was very pleased with the quick and professional service. They took the time to listen to my various concerns about how my car was running and gave me a thorough description of how the technicians would address the... (more)
by Ariel Lacey Sheeger at Citysearch
on Citysearch Jan 21, 2010They tried very hard to fit me in, even though my car need a lot of work and I came late in the day. They gave me a free oil change with my detailing (knowing that I needed one b/c I told them) and they gave me a free oil change... (more)
by Rob7866 at Citysearch
on Citysearch Jan 20, 2010I was really shocked by the excellent customer service at pitstop automotive. They took the time to go over all the auto repairs needed in detail and was very friendly and informative. They also fixed my car quickly... (more)
by tfranklin624 at Citysearch
on Citysearch Dec 21, 2009I dealt with Shawn Berger, owner, of Pit Stop Automotive over the phone from 350 miles away. I am the mom of a New Orleans college student & wasn't able to be there to talk with the staff in person. Shawn & his stafff have... (more)
by Lauren Navarro at Citysearch
on Citysearch Dec 16, 2009I found this shop through AAA and they were great about working with me. We talked about the things that needed to be done and the things that could wait a few months, which I appreciated since I'm a unemployed... (more)
by schwartzams at Citysearch
on Citysearch Dec 16, 2009I was horribly disappointed with the Pit stop. They were not understanding or friendly. I felt that I was treated rudely because I am young. I had my car towed and the tow truck driver showed up about 2.5 hours after I... (more)