Ben White Automotive
Business Information
Automobile Repairing & ServiceDiscover
performance
Message from the Business
Ben White Automotive has been serving the Austin community since 1993. From the original location located at 409 E Ben White Blvd in south Austin, to the north Austin location opened in 2003 at 12538 Research Blvd.
The quality repair work from ASE certified technicians along with great customer service provided by experienced service personnel is the reason that Austinites keep coming back to us for their car repair and service needs.
Our affiliation with Napa as a Certified Napa Auto Care Center allows us to offer a nationwide warranty on parts and labor, your repair work is guaranteed everywhere.
All of the employees of Ben White Automotive are friendly, highly experienced professionals who can properly repair and service your car, no gimmicks, no run-around, We guarantee it.
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CitySearch
Customer Reviews (282 reviews)
BLCox
on Citysearch Dec 01, 2009I don't know anything about cars, so am leary of all repair shops. But have been using Ben White Automotive South for quite a while now. As my son said, "they are dudes who like to work on cars". I feel like I'm always... (more)
Fundit
on Citysearch Nov 29, 2009They're so straightforward that you feel like you don't have to get bids from other shops - you know that you're getting an honest job at an honest price. I had my suspension fixed here. It was by far the cheapest price... (more)
GinaBeck
on Citysearch Nov 22, 2009I had just bought a car. It is an older car. I was referred by a friend. I took my car in to have them look at my A/C. They serviced it and gave the car a look over that afternoon. I will take my car there for now on.... (more)
TVH14
on Citysearch Nov 11, 2009Recently moved to Austin from New York and needed to fix my A/C. They found that it was only a faulty plug and didn't lie or try repairing something that didn't need to be and then charge and arm and a leg. Very... (more)
Aly86
on Citysearch Oct 28, 2009I am soooo happy that I have found BWA. Oscar, the service manager, is very honest and professional. He took the time to explain what the problem my Jeep had and how much in detail I was charged for. It is not an easy task... (more)
monkey4165
on Citysearch Oct 15, 2009Ben White Automotive did a free buyer's check when I got my car. Recently, the brakes started squeaking periodically. They put my car up, looked at the brakes and told me the brake pads had just "glazed over" -- I didn't... (more)
LWilli
on Citysearch Oct 06, 2009I took my car in at noon on a Friday for what turned out to be a major problem. They did a diagnostic and gave me estimate and said it might be ready on Sunday. On Sunday it was not ready, but they told me they would knock off... (more)
cbe08
on Citysearch Sep 30, 2009Gave me a quick and honest quote. Have used them before and will again. Would use them over the dealership. (more)
wyb49
on Citysearch Sep 27, 2009Professional team. May not always have parts in-stock for cars that are less common. Will go there again. (more)
martycast
on Citysearch Sep 24, 2009Had some work done there last year. They did a great job. Dropped off my van there this week, hopefully will do a good job again. Quote seems a little pricey but they did honor a warranty on some of the parts they installed... (more)
Silver Fox
on Citysearch Sep 21, 2009I needed and oil and filter change on a recently purchased used car, but I also wanted to know if there was anything I should go to the dealership for under my warranty because it was about to run out. BWA fully checked out... (more)
slhpiglet
on Citysearch Sep 20, 2009Thursday I had an appointment at another service center and for several reasons I left that business. It was 7:45AM and I was close by Ben White and I 35. I remembered researching other service centers and the "Ben... (more)
BDU
on Citysearch Sep 15, 2009Never had any problems at this shop and have always given me a good deal. (more)
Jperez
on Citysearch Sep 13, 2009I drove my truck around with 100 degrees weather without airconditioning it was very hot. I was afraid of a 500 dollar expence. I took it in and they looked at it. The charge to have it looked at was around 30 dollars. I... (more)
Wiley5
on Citysearch Sep 04, 2009They took the time to research my problem and discovered my vehicle was still under factory warranty. Instead of fixing it themselves and charging me full price they called the dealer for me and set up an appointment.... (more)
jsgrifter
on Citysearch Aug 31, 2009I brought my car in on a Friday ~10AM that was having some gas issues. Kevin got to it on Monday and had an estimate Monday evening. After approving the work Tuesday morning, it was completed by 3 in the afternoon. All of... (more)
Mcfly10317
on Citysearch Aug 04, 2009I had to replace a cooling fan for my Honda, they did the job the next day and found the most reliable parts for the cheapest price, saving me nearly $100 on their original quote. Excellent work!... (more)
mattewing
on Citysearch Jul 26, 2009My experiences with Ben White Auto have always been good ones, despite the fact I needed my truck or car repaired. Ben White has never tried to cheat me by doing work that is not needed. They are a rare find in the auto... (more)
PattyMartin
on Citysearch Jul 19, 2009These guys are great! They saved us hundreds over another shop, and their repairs are always top notch! They stand behind their work, and are always fast and friendly. (more)
cliffshidders
on Citysearch Jun 23, 2009Walked in, dropped off my car and 2 beers later I had new front brake pads. Thanks Ben White Automotive! (more)
ellenflaherty1
on Citysearch Jun 18, 2009Extremely friendly, helpful, knowledgeable, and my car was serviced perfectly in one day. I was also referred to another place for tire-balancing and they did it for free because the folks at Ben White Auto asked... (more)
ReallyThanks
on Citysearch Jun 13, 2009It felt good to be remembered as a person and not only by my car being looked up on a computer. You are friendly, honest and comfortable. Thanks! (more)
acbills
on Citysearch Jun 07, 2009i had to have some major work done on my car. a new timing belt, etc... they were very communicative in how long it would take, explaining the charges, and didn't mind at all when i called my old mechanic back east to check... (more)
blahbl
on Citysearch May 05, 2009Apparently my battery ruined my alternator. So, they put in a new battery and alternator. They tried to charge me for premium brand new parts on a 12 year old car. I did some research and told them to give me some... (more)
AlainaEwing
on Citysearch May 04, 2009I really like talking with Oscar. He was able to get me refurbished parts to keep the cost down. He also jokes with me about my car being a scooter or a lawn mower ;) (more)
svaustin
on Citysearch May 03, 2009I am no car whiz and when I had to have some engine work done I felt confident having these guys do it. They took the time to explain everything to me, gave me several options for the repair and the cost for each option. I... (more)
GMB
on Citysearch Apr 16, 2009The people at Ben White are willing to work with you to get the job done how you want it. They do excellent work and are honest about what needs to be done. This shop is a refreshing change from the many headaches... (more)
MSkiles26
on Citysearch Mar 30, 2009About a year ago, I went into Brake Check to have a squeaking sound in my brakes fixed. What I thought was a simple "fix" at the time turned out to be 5 to 10 NEW issues with the car every 4 months or so. Earlier this month, I... (more)
Austinmike2000
on Citysearch Mar 25, 2009Very satisfied with the job well done by this auto repair center. Oscar quoted me a price to replace the CV joints on my car. He even allowed me to bring my own parts (new CV joints), Adrian Alejo replaced the CV joints,... (more)
Janice2009
on Citysearch Mar 16, 2009All the guys at the shop were great, both Kevin and Oscar are awesome. They were accurate with my pricing, the mechanics are very knowledgeable and the work is done as quickly as possible. They take such great care of... (more)
coachholly
on Citysearch Mar 10, 2009Ben White Automotive gives great service at a great price. They don't make you wait forever like other places who act like they have all the time in the world... The best part? I didn't get treated like a dits because I am... (more)
ocblueyes
on Citysearch Mar 09, 2009I had a laundry list of small items that needed to be fixed on my 02 Chrysler Sebring. All of the items were fixed quickly and for a fair price. The staff is friendly and honest. My check engine light had lit up and they were... (more)
faststat
on Citysearch Feb 04, 2009A lot has already been said about these guys but I'll give you my quick story. Clutch is failing. Go to dealership - diagnosed as wear and tear needs to be replaced ($1800+ for clutch and rear-seal)plus $99.00 for... (more)
javeing
on Citysearch Jan 25, 2009I needed some minor work done on my car, and went to Ben White Auto based on all the good reviews. I wasn?t disappointed. I knew exactly what needed to be fixed and how much it would cost. Not Only did B.W.A quote me a great... (more)
olatunde
on Citysearch Jan 21, 2009I took my Nissan Altima 98 in for a repair as it died just after I arrived in Austin (moved in from West Coast). Literally pulled into town and headed for the Hotel on Govener's Row and the car died just outside the Omni... (more)
ratscatsangels
on Citysearch Jan 12, 2009i called them to ask about how much a tune up was, for a 2004 small suv, they told me 150.00 for just spark plugs, and if i wanted the full tune up it was around 400.00 this is so discussing, i have a small suv that is only 4... (more)
Leeloo77
on Citysearch Jan 10, 2009I went to Ben White after a horrendous experience with Firestone on Congress. I had gone to Firestone on at least 5 different occasions with the first time being to fix my brakes. While there, they told me that I needed a... (more)
muromec
on Citysearch Dec 30, 2008I have a minor transmission problem. They looked at it and said it's going to be fine for another couple of years and charged me nothing for that. They said it's too expensive to do something about it now and recommended... (more)
hannahm34
on Citysearch Dec 18, 2008I got my brakes done, and they were kind enough to see me very last minute. The shop was professional, well-organized, efficient and most importantly, did good work. I would definitely recommend them to anyone... (more)
bbradley23
on Citysearch Dec 10, 2008I thought my truck needed new brake pads and was referred to Ben White Automotive. I dropped it off at 1pm and got a call back around 5pm saying that it didn't need new pads and that everything looked fine. When I went to... (more)
Verbalist
on Citysearch Dec 08, 2008It;s not too often you take a car to a repair shop to get an oil change and see about an intermittent check engine light and get a total bill for $46.12. Admittedly, Ben White Automotive wasn't able to completely fix the... (more)
danielp78
on Citysearch Dec 08, 2008I took my Nissan Frontier 04 to Ben White Automotive South because of a service engine light and left it there. They called me not so long after and told me the problem was a loose gas cap. When I came back my truck was a... (more)
nissangirl
on Citysearch Dec 03, 2008I struggled with my car and tried to allow my brother to make the repairs to save on $$$. After three weeks of him not able to figure out what was wrong, I towed my Nissan into Ben White Automorive. It took a week to get my car... (more)
NoNamer
on Citysearch Nov 19, 2008I would definitely recommend this auto repair shop. The only reason I wouldn't give them 5 stars is that they upped the price from the original quote. HOWEVER, I do believe the extra work needed to be done, and they... (more)
799
on Citysearch Nov 19, 2008I took out 03 Nissan Moreno in for fuel system cleaning and they identified a cracked engine mount. I had just been to the Maxwell Nissan on 183 asking them to check out a lurching upon acceleration. The dealership kept... (more)
benzislis
on Citysearch Nov 17, 2008I've never actually hired the guys at Ben White because they've always told me what my problems were and gave me the truth about driving with the current problems. I always go back to them first because I trust their... (more)
acguy
on Citysearch Nov 16, 2008They repaired my CRV very quickly and at a very fair price also installed a new o2 sensor for free because they said it could have been damaged from the installation of the steering rack-and-pinion... (more)
melles227
on Citysearch Nov 16, 2008I took my car in for repairs and the exact repairs were completed as previously discussed over the phone. I haven't had any problems with my car since the repairs and would recommend them to a friend. Another plus is... (more)
7681
on Citysearch Nov 14, 2008had to find an ASE certified mechanic to work on Isuzus since there is no longer a dealership in Austin. Isuzu recommended Ben White Automotive. They had no problem getting the parts needed (I had been told by another... (more)
5duck
on Citysearch Nov 11, 2008I needed new brakes for my minivan and fearfully called the local businesses expecting to hear a salespitch or vague answers on prices. Ben White Automotive was honest and to the point in an over the phone assessment,... (more)
catherinedg
on Citysearch Nov 06, 2008I would recommend this auto shop. They provided me with a detailed estimate. The service was quick on my a/c. And, they explained everything. I think these guys know what they are doing and I would go back.:)... (more)
zeke01
on Citysearch Oct 28, 2008This was my first visit to Ben White Automotive. The repair rep made a good effort to contact me and give me a list of problems with my vehicle. They were willing to work with me on the cost of the repairs as I was on a tight... (more)
roadtraveler
on Citysearch Oct 26, 2008Last night the radiator on my daughter's vehicle literally "busted" while traveling on IH35. Big problem and even bigger because she was traveling from San Antonio (after visiting with me) to Dallas (her home). Two... (more)
derekalegendre
on Citysearch Oct 25, 2008After initially taking our car to Firestone, we were told by them that it needed a new tie-rod. We called around to several auto shops and Ben White Automotive had the best price by far, both for the labor and for the... (more)
maggiedz
on Citysearch Oct 20, 2008I am always concerned about auto repair shops recommending work that is not necessarily needed. Oscar and staff at Ben White automotive always give sound advice on what repairs are critical, safety issues and ones... (more)
JCReigns
on Citysearch Oct 16, 2008Wanted to fix up my old Honda Accord, rather than buy a new car, and needed to get it checked out. They gave me the run down on the car and offered advice...candid advice. It would be well worth considering buying another... (more)
Shagler
on Citysearch Oct 14, 2008I took my car in first thing in the morning for overheating issues and received a call back mid day with estimate. They then ended up completely the work the same day I brought it in and we were able to pick it up early the... (more)
diznik
on Citysearch Oct 13, 2008Good explanation of what needs to be done vs. what is nice to be done or can at least wait. Tough to spot off of 71 service drive. (more)
dogart
on Citysearch Oct 13, 2008i brought my car in for an oil leak. they gave me an estimate, and said they would have it done by the end of the day. they finished it in time, and within the estimate, so that was fine. they were easy going, and did not give... (more)
therins
on Citysearch Oct 02, 2008I have been looking for a good mechanic for 4 years in Austin that I could trust. In the last two months, I have had to take my car in twice and both times I was super impressed! They didn't give me a huge list of things that... (more)
kalkbay
on Citysearch Sep 24, 2008used to have private mechanic, this is the best alternative anywhere, noticed radiator leak on way to work, stopped here and for nominal fee they diagnosed problem, called me promptly to discuss before they did... (more)
jbradtx
on Citysearch Sep 22, 2008They diagnosed my problem (headlamp relay) and then replaced the faulty part with same day service. Granted, it's a pretty quick problem to solve, but they were also very courteous both in person and on the phone.... (more)
CurtKelton33
on Citysearch Sep 03, 2008These people know their business. I took my Ford SUV there yesterday for an all wheels complete brake repaire. Up front, they told me what it would cost and when it would be ready. They missed on the ready time by five... (more)
jennifermosley
on Citysearch Sep 02, 2008They provided great and efficient service. Were a pleasure to deal with. I feel very confident using them for future repairs. (more)
TexHolmes
on Citysearch Sep 02, 2008Very proffesional and provided confident service. Completed work in time frame as agreed and the cost did not change. Only complete work that needed to be done. Thank you. (more)
mcorbitt
on Citysearch Aug 20, 2008In for a minor repair (battery), therefore not a full view of the scope of service - but I was in quickly and out under time estimate without being hassled to buy extra parts or perform unnecessary repairs - much... (more)
katietropp
on Citysearch Aug 11, 2008Very trustworthy. They could have charged me a lot more, but instead tried a cheaper way of fixing my car and it worked! They not only fixed a current problem on my car they took a look at everything else that was wrong on... (more)
BobBlack
on Citysearch Aug 11, 2008This question almost always comes up in a conversation, do you know a good mechanic? Well not only did I find a good mechanic but an honest one. I brought my Taurus in because I noticed a " very slight hesitation" in the... (more)
subhakul
on Citysearch Aug 04, 2008I came in thinking that I needed a new tire for sure, as I had been losing air in my tire and another tire store had already looked at it previously. Instead of just agreeing with me, because it could have been possible... (more)
phishdrumr
on Citysearch Aug 04, 2008I took my chevy malibu to get the AC worked on. Turns out it was just over charged with freon-so all they had to do was drain the system and re charge it. They were very prompt and I appreciated there honest service... (more)
BrendaMartinez
on Citysearch Jul 21, 2008I took in my car in to get the clutch replace and I was very satisfied with the serivce and my car is running like new again. Thanks! Brenda (more)
paulspurgeon
on Citysearch Jul 20, 2008Ben White Automotive did a great job getting my car repaired and back to me in a timely manner. Their friendliness and honesty was much appreciated. They also prepared an estimate of upcoming work that needed to be... (more)
odynarel
on Citysearch Jun 29, 2008great experience. honest and upfront. I will definitely be going back for any other car repairs. great customer service (more)
abelnicole
on Citysearch Jun 22, 2008Quality service from people who know what they're doing and know how to treat their customers!! Ben White was able to fit me in their schedule without an appt. and got me out that same day. This really shows their... (more)
cornjb
on Citysearch Jun 12, 2008I picked up my car from its third visit to Ben White Automotive this morning. My first visit was for a consultation on my A/C. They told me what was wrong and how much it would be to fix. They did a temporary fix about 6... (more)
Citysearch User
on Citysearch Jun 04, 2008I had originally taken my car there due to some severe problems I had starting the car and with the engine sputtering. About $1,300 later I had a pretty decently working car. Then the nightmare began. My Check Engine... (more)
jepreston
on Citysearch Jun 03, 2008My Kia needed a compressor replaced right after the warranty expired. Oscar was very straight-forward and helpful. They were quick to get the parts from Kia and helpful with arranging when I should come in so that I... (more)
tasajillo
on Citysearch May 26, 2008A bit on the expensive side but very thorough and informative. They explain to you everything that is wrong, why it's wrong, exactly what they're going to do to fix it, and how important it is that it be fixed. I had a... (more)
Matt91GMC
on Citysearch May 20, 2008Oscar was very helpful in giving me multiple options for my repairs. I appreciate his honesty which is key in the repair business. I am and will be a repeat customer. (more)