House Of Brides
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Business Information
Bridal ShopsBridal Shops
Customer Reviews (85 reviews)
by CMR77 at Citysearch
on Citysearch Aug 18, 2011Heartbreak!!!! UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL, and DECEITFUL are the adjectives to describe the HOUSE OF BRIDES and their employees. Ordered/ paid in full for my dress 9 months ago and was told it... (more)
by cmr77 at RatePoint
on Citysearch Aug 18, 2011Heartbreak!!!! UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL, and DECEITFUL are the adjectives to describe the HOUSE OF BRIDES and their employees. Ordered/ paid in full for my dress 9 months ago and was told it... (more)
by Yvonne at RatePoint
on Citysearch Jan 18, 2011I received my order for 2 Dessy bridesmaids dresses after 14 weeks (after paying for rush delivery!) but the colour of the dresses was completely different to the African Violet that we saw in the bridal shop. My... (more)
by Rachel at RatePoint
on Citysearch Jan 12, 2011To whom it may concern, I had purchased a dress from House of Brides on 18th November 2010. I was contacted shortly after via email to advise that the product i had ordered could not be supplied in the time-frame... (more)
by kathleen poole at RatePoint
on Citysearch Jan 03, 2011My dress was two months later than they said (more)
by Worst Company Ever! at RatePoint
on Citysearch Jan 03, 2011This is the worst company to buy wedding/bridal dresses. I ordered my bridesmaid dress at the beginning of August (the wedding was in the middle of November) and I paid for the quickest delivery possible and I was told... (more)
by BuyerBeware at RatePoint
on Citysearch Dec 28, 2010Absolutely horrible customer service! Ordered 6 months in advance and still did not get items in time (3 different excuses used), had to order from a competitor who shipped items in 3 weeks. They won't return phone... (more)
by Gayle Husfloen at RatePoint
on Citysearch Dec 21, 2010I would not even give this company one star is that were a choice...My total experience with this company has been a total nightmare... and I cannot wake up from it! I made a live phone call to House of Brides... (more)
by Linda at RatePoint
on Citysearch Dec 20, 2010Hello Since you have sent me this request for review I will respond as this has been my fourth attempt to resolve. I received a MOB dress which was ordered in PURPLE in Nov. Due to the fact that I was out of town due to a... (more)
by RatePoint Reviewer at RatePoint
on Citysearch Dec 19, 2010My experience has not been good. I orderd a headband and it was not in stock. There wasn't another that I liked so I requested a refund. Well, I have 30 days to get my refund! I think this is ridiculous! This is a wedding... (more)
by Maurya at RatePoint
on Citysearch Dec 17, 2010I purchased my bridesmaid dress online before I could be fitted however, one of the other bridesmaides informed us that we should go into the store and be sized because the dress ran a bit smaller than expected. The... (more)
by JennsBMaid at RatePoint
on Citysearch Dec 16, 2010I would have given an excellent review except for the fact that I called customer service for days upon end in a row asking for somebody from accounts to call me back regarding a payment issue and despite constant... (more)
by Can't Try on My Dress at RatePoint
on Citysearch Dec 15, 2010My experience with the people at The House of Brides in Aurora, IL was great. Everyone was very nice and helpful. The only problem is that the dresses I found on the website that I wanted to try on, were not in the store,... (more)
by unhappy_bride at RatePoint
on Citysearch Dec 15, 2010I was horribly unimpressed and overall disappointed with the experience made by the house of brides. I went with my mother three months before my wedding, desperately looking for a dress as the wedding was fast... (more)
by Adam at RatePoint
on Citysearch Dec 15, 2010The worst store and service . Ordered dress one month ago and after waiting one month they cancel it with out asking me. You cant even talk to customer service, they even do not return calls.... (more)
by Lana Franzman at RatePoint
on Citysearch Dec 15, 2010I ordered a special occasion dress on Oct 17th. After eight weeks, it has not been delivered. The company has not communicated an expected delivery date. At this point, how could I give a positive review. They've had... (more)
by Pam Harold at RatePoint
on Citysearch Dec 15, 2010I have had a horrible experience with House of Brides. I tried to order a dress online for my daughter. When I got to the point in the process where I was supposed to confirm the order, I received an error message. I tried 4... (more)
by Stacie Cain at RatePoint
on Citysearch Dec 15, 2010I was unable to even look for a bridesmaid's dress. First of all, when we walked in, we were given a consultant who merely showed us to the dressing room. After that, she was NO WHERE in sight when we wanted to ask her... (more)
by Kelly P at RatePoint
on Citysearch Dec 15, 2010Absolutley the most horrible experience I have experienced with a retail shop. Rude operator. Name I think was Penny. I ordered a dress for a high school dance as I thought the prices were nice. But in the future I will... (more)
by Jacqueline Boyle at RatePoint
on Citysearch Dec 15, 2010I am very disapointed with the service I have received from House of Brides. I am still sending emails to them in relation to an offer on their website that they are not willing to fufil. The responses to my emails make no... (more)